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Cancellation Policy

Last updated: March 07, 2024

At Multiply Marketing (“we”, “us”, or “our”), we strive to provide exceptional SEO and website-build services that meet the needs and expectations of our clients. We understand that plans can change, and flexibility is essential. This Cancellation Policy outlines the terms under which clients may cancel their services with us, ensuring clarity and understanding of the process.

Services Covered

This policy applies to all SEO services and website build projects undertaken by Multiply Marketing for our clients.

Cancellation Terms

SEO Services:

  1. Ongoing Services: Clients may cancel their ongoing SEO services with a 15-day written notice. To cancel, please contact us at (910) 489-0867 or marcusboyd@multiply10x.com. Please note that services already rendered within the current billing cycle are non-refundable, as resources and efforts have been allocated based on the agreement.

  2. Prepaid Packages: For clients who have prepaid for SEO services, cancellation can be requested within 15 days of the initial payment. Refunds for prepaid packages will be considered on a case-by-case basis, depending on the work already performed and any out-of-pocket expenses incurred on behalf of the client.

Website Build Services:

  1. Project Cancellation: If you need to cancel your website project, we require written notice. Cancellations made before the design phase has commenced may be eligible for a full refund minus any non-refundable deposits or fees. If the project is canceled after the design or development phase has started, the refund amount will be calculated based on the work completed and any expenses incurred up to the point of cancellation.

Process for Cancellation

To cancel your service or project, please follow these steps:

  1. Notify us of your decision to cancel by contacting (910) 489-0867 or marcusboyd@multiply10x.com. Please include your name, project or service details, and the reason for cancellation.
  2. We will review your request and confirm receipt of your cancellation notice.
  3. Our team will provide you with any applicable refund details or final statements based on the terms of this policy.

Changes to the Cancellation Policy

Multiply Marketing reserves the right to update or modify this Cancellation Policy at any time. Such changes will become effective immediately upon posting on our website. Your continued use of our services after any changes signifies your agreement to the new terms.

Contact Us

If you have any questions regarding this Cancellation Policy or need further assistance, please contact us at (910) 489-0867 or marcusboyd@multiply10x.com. We are here to help and ensure a smooth process for all our clients.